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<p>Oh no! &#xA0;We&#x2019;re so sorry that happened &#x2014; please reach out to <a href="mailto:store@177milkstreet.com" id="isPasted">store@177milkstreet.com</a> within 15 days with your order number and a photo of the damage so we can resolve as soon as possible!</p>

Oh no!  We’re so sorry that happened — please reach out to store@177milkstreet.com within 15 days with your order number and a photo of the damage so we can resolve as soon as possible!

What if I've received a damaged item?

Returns & Exchanges

Who is Milk Street?

Do you have a storefront?

How can I contact you?

How do I activate my digital access to Milk Street?

How do I cancel my subscription or request a refund?

How can I manage my account settings and subscription details?

What is the Milk Street Store Membership?

Digital, Combo and Insider Memberships

Store Membership vs Insider Subscription

How do I get member pricing for items in the Milk Street store?

Store Membership

Subscription & Membership Information

Sales and Promotions: Exclusions & Limitations

How do I enter a coupon code?

Do you offer discounts?

Sales & Promotions

How do I get free shipping?

Do you ship internationally?

Can you hold my order or delay shipping?

Can I place an order and ship to multiple addresses?

Can I change the address on my order?

What is your shipping policy?

Shipping

What is a pre-order?

Pre-Orders

When will I receive my order?

It was marked delivered and I haven’t received it - now what?

How do I know if my order has gone through?

What happens if my order was delivered to the wrong address or is not found when marked as delivered?

Where's my Order?

Do you offer gift wrapping?

Can I add a gift note to my order?

Gifting

Can I change or cancel my order?

What is your return policy?

Cancellations & Returns

Can I pay with multiple cards?

When will I be charged for my purchase?

How does Shop Pay installments work?

Payments

Orders & Shipping

Limited Warranty

Extended Warranty

Warranty

What if I've received the wrong item?

How do I care for my cast iron pan?

What should I do if my cast iron pan has finishing blemishes or discoloration?

Cast Iron Care Guide

How do I care for my Milk Street knives?

Knife Care

How do I care for my Milk Street wok?

Wok Care Guide

Product Care

How to I add a review?

Reviews

What if I've received a damaged item?Updated 10 months ago