What happens if my order was delivered to the wrong address or is not found when marked as delivered?Updated 8 months ago

If you encounter a situation where your order was delivered to the wrong address or cannot be found even though it is marked as 'delivered', please check with neighbors and around your property first. If the package is still missing after checking, reach out to us. We will need to confirm your shipping address and may follow up with the carrier to locate the missing package. We advise you to wait a day or two as packages sometime show up after a delay. If the issue remains unresolved, we will discuss the next steps with you, such as a replacement or a refund.